Tidemark Intranet
Your new 24/7 company wide resource from Tidemark Federal Credit Union.
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Selbyville – Notary
Selbyville Branch will not have notary services available for the remainder of 2025. Members can be directed to all other branches for their notary needs.
Thank you.
Auto Loan Cashback Promotion — Important Reminder
Please remember: If a qualifying auto loan is paid off within the first 12 months, the member must repay the cashback promotional amount.
Key Points to Remember
- When a member requests an auto loan payoff, you must use the Loan Payoff spec-file found in the spec-file dashboard to ensure the correct payoff is quoted when the cashback promotion applies.
- Eligible loans will include a comment:
- “1% cash back on loan number [#]” on their account.
- If the loan is being paid off within 12 months:
- The cashback amount shown on the payoff screen should be deposited to the member’s Prime Savings and placed on hold, while the rest of the payment is applied to the loan payoff.
- After depositing the cashback funds:
- Notify Consumer Lending so we can move the funds to the appropriate GL and update any required fields.
- This can be done by submitting a “Title Request” service event.
- For mail payments:
- If the payoff is short, continue to send your title release events to the Title Department. They will contact the member to collect the remaining balance, including the cashback amount.
Tips from IT
Good morning everyone;
Please reach out to IT before making computer configuration changes. We’ve seen monitors, peripherals or desktops altered or taken which makes the space unusable for other individuals. Unless you have been asked to make the changes, please keep the configuration as it currently is and request future changes.
Thank you and have a good week.
Repossession Including Voluntary
If a member or family member calls in to surrender a vehicle, speak to someone about a repossession or you come across an account that has a repossession warning please send all calls to the collection department. Please do not advise members what to do as Samantha and I will talk to the member(s) or family members on any of these situations. Thank you.